Being in Community Resources, I do help assist in occasional Quality Assurance tasks. The latest task I was a part of was to call current families and see how they believe the services are going so far. If the Care Manager was to do this with the family at a meeting they already have scheduled, it could cause the family to be less honest, so they do not hurt the Care Manager's feelings. This would be the same case if the Care Manager Supervisor would do so. Due to this, they asked the interns to follow through with the calls so it would have a less biased answer. However, there is a lot of fall out when it comes to people answering surveys over the phone. In this case, the eight calls I was assigned to do all turned into voice-mails being left in hopes they would call back and do so. However, going into this, I was told this will most likely be the outcome.
